Delivery, Returns & Cancellations

We ship worldwide - Free UK standard shipping when you spend over £75

1st/ 2nd CLASS DELIVERY VIA ROYAL MAIL:

1-3 / 3-5 working days.

DIRECT TO YOUR DOOR AND WE SEND YOUR PARCEL OUT THE SAME DAY WHEN YOU ORDER BEFORE 3:00PM, UNLESS STATED OTHERWISE IN DESCRIPTION. PLEASE NOTE WE DESPATCH ORDERS MON-SAT (EXCLUDING BANK HOLIDAYS) AND WE CLOSE SUNDAYS.

**We will not be responsible for any orders lost in the post if you have not chosen tracked delivery**

1st/ 2nd CLASS TRACKED DELIVERY VIA ROYAL MAIL

1-3 / 3-5 working days.

DIRECT TO YOUR DOOR AND A SIGNATURE IS REQUIRED. WE SEND YOUR PARCEL OUT THE SAME DAY WHEN YOU ORDER BEFORE 3:00PM, UNLESS STATED OTHERWISE IN DESCRIPTION. PLEASE NOTE WE DESPATCH ORDERS MON-SAT (EXCLUDING BANK HOLIDAYS) AND WE CLOSE SUNDAYS.

1st/

NEXT DAY DELIVERY ROYAL MAIL

Arrives next working day after dispatched, signature required. Monday – Friday. Mainland Northern Ireland only. However not always guaranteed if there's a problem with Royal Mail.

ROI WITH ROYAL MAIL:

Takes approximately 2 working days after the day of dispatch, signature required.

International Delivery via ROYAL MAIL

Takes from approximately 5-7 working days, depending on your destination country, requires a signature on arrival.

DEPENDING ON POSTAGE WEIGHTS FOR INTERNATIONAL ORDERS, WE MAY REQUEST AN EXTRA POSTAGE PAYMENT.

RETURNS

• You need to return any item for a refund within 14 days of receiving it.
• Items are to be in their original condition with tags intact.
• Please allow up to 3 working days for us to process your return and refund. Your bank may take 3-5 days to show the refund in your account.

How to return:

Please send us your item (in it's original condition and packaging) along with a note. It’s really important to include your full name and order number in your return so we know who to refund (please include your invoice if possible). We recommend you obtain proof of postage or tracking when returning your goods.

Please email Leanne at leanne.mcdowell@hotmail.co.uk for PRETTY DOLLY return address.

Please be careful when trying on your garments, as we cannot refund items that are marked with tans or makeup or smell of perfume.

GOT A QUERY? please email: info@pretty-dolly.com

• ALL POSTAGE COSTS ARE NON-REFUNDABLE. CURRENTLY WE DO NOT OFFER PRE-PAID RETURNS. PLEASE NOTE POSTAGE COSTS THAT WE PAY MAY DIFFER TO POSTAGE PAID BY CUSTOMER. FOR EXAMPLE, IF AN ITEM IS RETURNED AND YOU PAID NEXT DAY DELIVERY (£7.50), THIS MAY ACTUALLY HAVE COST US £8.95 TO POST, AND POSTAGE COSTS CANNOT BE RETURNED, ADDITIONAL COST WILL BE TAKEN FROM THE SALE AMOUNT. THIS IS NEVER ANY MORE THAN £2 EXTRA.
• WE RECOMMEND SENDING YOUR PARCEL BACK TO US USING A RECORDED SERVICE, SO YOU CAN TRACK IT'S JOURNEY.
• PLEASE NOTE - OUR POSTAGE COSTS ARE BASED ON A SHIPPING WEIGHT OF 1KG. IF A SHIPMENT WEIGHS CONSIDERABLY MORE THAN THIS, WE MAY REQUEST EXTRA POSTAGE. HOWEVER, DUE TO LOW QUANTITY OF RETURNS, WE USUALLY OFFER POSTAGE CHEAPER. THE CUSTOMER COMES FIRST!
• WE'RE SORRY WE CAN'T ALWAYS EXCHANGE STOCK. WE WILL OFFER REFUNDS ONLY IF AN EXCHANGE IS NOT POSSIBLE, AND YOU CAN RE-ORDER A NEW ITEM ONLINE.
  
  We CANNOT return bikinisor beauty products due to hygiene reasons. They cannot be used for resale.
  
  HAIR RETURNS
  
  If your hair extensions have not been taken them out of the original packaging (they arrive in a hygiene hair net and PD box) we will be more than happy to exchange them to another colour for you no problem but ask you pay £3 to process your exchange and ship your new colour to you. We will ship them back to you via recorded delivery. They must be in their unopened, original packaging for hygiene reasons. If you do not require a colour change, we will issue you a credit note (voucher code to be used online).
  
  
  CANCELLATIONS
  
  If you wish to cancel an order please log in to www.pretty-dolly.com and select 'cancel' as soon as possible after your order has been placed. Alternatively please send us an email at info@pretty-dolly.com to inform a member of the team who can select 'cancel' on site for you. This way we will be sure to receive your cancellation. Thank you.