Wrong colour? No problem!
We will happily exchange for you within 14 days if extensions and returned in their unworn/ original condition with all original packaging and hair net.
As stated in product description, we require a £3 exchange fee to cover postage. This includes standard second class postage with Royal Mail. If you require any other postage service please contact us and this can be arranged.
Please email us before exchanging with your invoice number, full name and address and the new colour you would like.
Select second class delivery and use voucher code EXCHANGE at checkout.
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We ship worldwide:
Free UK standard shipping when you spend over £75
UK Standard Delivery: £3.65
UK Next Day Delivery: £6.35
Republic of Ireland Delivery: £9.95
European Delivery: £12.00
Worldwide Delivery: £15.00
View All Delivery Details
If you have any concerns or questions regarding your order, or you are unhappy with your purchase please contact us by email: info@pretty-dolly.com
If you wish to return a product, please use our return address below and enclose a copy of your invoice stating reason for return.
Please note we do not refund postage costs, and the customer will pay shipping costs for returns.
If you require a replacement size, colour or alternative item, please place a new order.
If items are soiled, worn or damaged PrettyDolly reserves the right to deny a refund.
No return on swimwear, hair pieces or sale items.
Pack all item(s) with original tags still attached, and return with 14 days.